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XTAccess Version 1.17 – User Manual
EVS Broadcast Equipment – May 2012
Issue 1.17.C
97
29. XTAccess Troubleshooting
29.1 XTAccess Error Messages
After each Job, XTAccess show a status of the job. If you right-click on it and then select
Status Details : you can have more information on status and if needed some tips to help
you to resolve the trouble. Those diagnostics are based on the possible cases defined in
XTAccess code but mainly during testing and experience on the field.
Anyway it is always advised to check the logs (see next section) and send them to EVS
support for deeper analysis. It’s easier if you compress the whole XTAccess folder.
You can find in “Error Code.pdf” document a list of all the error codes with details.
29.2 XTAccess logs
XTAccess logs are located in C:\EVSLogs\XTAccess.
• XTAccess.log
• XTAccess_Jobs.log
• XTTransfer.log
• XML_Scan.log
• XTAccess_UI.csv
• All the codec Log (EVSDNxHDEncoder.log, EVSH264Encoder.log, …)
• Webservice Log
• CEDBUpdater.log
- User Manual 1
- Copyright 3
- Disclaimer 3
- Improvement Requests 3
- Regional Contacts 3
- User Manuals on EVS Website 3
- Table of Contents 5
- 1. Introduction 9
- Issue 1.17.C 10
- 2. Hardware Recommendations 11
- 3. Software Installation 12
- 4. XSecure Management 17
- 5. Unicode and XTAccess 18
- 5.2 Metadata 19
- 5.3 Filename 19
- 6. User Interface 20
- 6.4 Application Title Bar 22
- Reporting System 23
- Graphical Settings 24
- Show Buttons 25
- Enable TestMode 25
- About XTAccess 25
- 6.5 Contextual menu 26
- 7. XML Jobs Scan 27
- Job_Type 28
- 7.3.2 XML Scan Dialog Box 29
- 7.3.3 XML Scan Settings 30
- Title Bar 31
- To File 31
- To XT Server 32
- Enable Multi-Dests 32
- 7.3.4 NLE Configuration 33
- FinalCutPro 36
- 7.4 XML Jobs Processing 40
- Devices 41
- 7.5.2 Control Parameters 42
- 8. Scan Folder 44
- • Delete the source files 47
- 8.3.1 Overview 50
- 8.3.2 Workflow 50
- 8.3.3 Remarks 50
- 8.4.1 Workflow 51
- 9.1 Workflow 53
- 9.4 Miscellaneous 55
- 10.1 Workflow 56
- Registry Settings 58
- 11.2 XTGATEWAY 59
- 11.3 Smart Rendering 60
- 11.4 Effects 60
- 12.2 XTGATEWAY 61
- 12.3 Smart Rendering 62
- 12.4 Effects 62
- 13. Backup of EDL to files 63
- 13.3 Effects 64
- 14. File Rewrap 65
- 15.1 Workflow 67
- 15.2 Codecs supported 68
- 15.3.1 Smart Rendering 70
- 15.3.2 Registry Settings 70
- 16. Transcoding files 71
- 16.3 codecs supported 72
- 16.4.1 Smart Rendering 73
- 16.4.2 Registry Settings 73
- 17.1 MPEG-1 74
- 17.2 Avid DNxHD® 74
- XT[2] - DNxHD 76
- XTAccess 76
- 18.4 Double Transcoding 80
- 19.1 Workflow 82
- 19.5 Registry Settings 84
- 19.6 Miscellaneous 85
- 20.1 Workflow 86
- 20.6 Registry Settings 89
- 21.1 Workflow 90
- 22. EVS Server Copy 92
- 23. Integration with XEDIO 95
- 23.3 XTAccess configuration 98
- 23.4 Registry Settings 99
- 25. Grab Field from File 101
- 26. Delete File from Disk 102
- 28. Cancel Job 104
- 29.2 XTAccess logs 105
- 29.2.4 XML_Scan.log 106
- 29.2.5 XTAccess_UI.cvs 106
- 29.2.1 XTAccess.log 106
- 29.2.2 XTAccess_Jobs.log 106
- 29.2.3 XTTransfer.log 106
- +32 4 361 7000 107
- +1 973 575 7811 107
- +852 2914 2501 107
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