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Issue 1.19.A
XTAccess Version 1.19 – User Manual
EVS Broadcast Equipment – November 2012
100
29. XTAccess Troubleshooting
29.1 XTAccess Error Messages
After each Job, XTAccess show a status of the job. If you right-click on it and then select
Status Details : you can have more information on status and if needed some tips to help
you to resolve the trouble. Those diagnostics are based on the possible cases defined in
XTAccess code but mainly during testing and experience on the field.
Anyway it is always advised to check the logs (see next section) and send them to EVS
support for deeper analysis. It’s easier if you compress the whole XTAccess folder.
You can find in “Error Code.pdf” document a list of all the error codes with details.
29.2 XTAccess logs
XTAccess logs are located in C:\EVSLogs\XTAccess.
• XTAccess.log
• XTAccess_Jobs.log
• XTTransfer.log
• XML_Scan.log
• XTAccess_UI.csv
• All the codec Log (EVSDNxHDEncoder.log, EVSH264Encoder.log, …)
• Webservice Log
• CEDBUpdater.log
- USER MANUAL 1
- Copyright 3
- Disclaimer 3
- Improvement Requests 3
- Regional Contacts 3
- User Manuals on EVS Website 3
- Table of Contents 5
- What’s New? 9
- 1. Introduction 11
- 2. Hardware Recommendations 13
- 3. Software Installation 14
- 4. XSecure Management 19
- 5. Unicode and XTAccess 20
- 5.2 Metadata 21
- 5.3 Filename 21
- 6. User Interface 22
- 6.4 Application Title Bar 24
- Reporting System 25
- Graphical Settings 26
- Show Buttons 27
- Enable TestMode 27
- About XTAccess 27
- 6.5 Contextual menu 28
- Command Name Description 29
- Drag And Drop Settings 29
- For test and debug only 29
- 7. XML Jobs Scan 30
- Job_Type 31
- 7.3.2 XML Scan Dialog Box 32
- 7.3.3 XML Scan Settings 33
- Title Bar 34
- To File 34
- Audio Format 35
- SuperMotion Mode 35
- Audio Channels Map 35
- To XT Server 36
- Enable Multi-Dests 36
- 7.3.4 NLE Configuration 37
- FinalCutPro 40
- 7.4 XML Jobs Processing 44
- XTAccess Devices 45
- 7.5.2 Control Parameters 46
- 8. Scan Folder 48
- • Delete the source files 51
- 8.3.1 Overview 54
- 8.3.2 Workflow 54
- 8.3.3 Remarks 54
- 8.4.1 Workflow 55
- 9.1 Workflow 57
- 9.4 Miscellaneous 59
- 10.1 Workflow 60
- Explanation 61
- Registry Settings 62
- 11.2 XTGATEWAY 63
- 11.3 Smart Rendering 64
- 11.4 Effects 64
- Server clip 65
- 12.2 XTGATEWAY 66
- 12.3 Smart Rendering 66
- 12.4 Effects 67
- 13. Backup of EDL to files 68
- 13.3 Effects 69
- 14. File Rewrap 70
- 15.1 Workflow 72
- 15.2 Codecs supported 73
- 15.3.1 Smart Rendering 75
- 15.3.2 Registry Settings 75
- 16. Transcoding files 76
- 16.3 codecs supported 77
- 16.4.1 Smart Rendering 78
- 16.4.2 Registry Settings 78
- 17.1 MPEG-1 79
- 17.2 Avid DNxHD® 80
- Creation of LOW Res 81
- XT[2] - DNxHD 83
- XTAccess 83
- 18.4 Double Transcoding 85
- 19.1 Workflow 87
- 19.5 Registry Settings 89
- 19.6 Miscellaneous 90
- Manager 91
- Stream record train 93
- 20.6 Registry Settings 94
- 21.1 Workflow 95
- 22. EVS Server Copy 97
- 23. Integration with XEDIO 100
- Issue 1.19.A 101
- 23.3 XTAccess configuration 103
- 23.4 Registry Settings 104
- 25. Grab Field from File 106
- 26. Delete File from Disk 107
- 28. Cancel Job 109
- 29.2 XTAccess logs 110
- 29.2.1 XTAccess.log 111
- 29.2.2 XTAccess_Jobs.log 111
- 29.2.3 XTTransfer.log 111
- 29.2.4 XML_Scan.log 111
- 29.2.5 XTAccess_UI.cvs 111
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